Frequently Asked Questions

General Information

Payments & Refunds

How do I exchange my product if it does not fit and I need a different size?
Please check the Exchange Policy section for refund and exchange details.

Shipping and Delivery

How much does shipping cost?
Shipping varies based on your location within Canada. 

How long does Delivery take?
All orders are processed and shipped within 1-3 weeks (Monday to Friday, excluding national holidays and weekends) after receiving your order confirmation.


IT Support

How can I print a copy of my receipt? 
You will need an email address. Once you have placed your order, you will receive an email confirmation. This is your order receipt.

Still having trouble or have an unanswered question about the program or website? Please check the Contact Us section.